Terms of Service

Last update 02-09-2024

The Terms of Service is a document setting out the terms and conditions of use of the Mizzox service. Among other things, it contains information on technical requirements, users' obligations, rights and obligations of the service provider, payment, protection of users' data, or complaint procedure.

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  • § 1. General provisions
    • These terms and conditions define the terms of use and operation of the mizzox.com website, as well as the rights and obligations of users and the duties and responsibilities of the service provider of the mizzox.com sales website, located at https://mizzox.com.
    • The mizzox.com website is operated by a company under the name of MIZZOX S.A. with its registered seat at 10 Zamknięta Street, 30-554 Kraków, entered in the register of entrepreneurs kept by the District Court for Kraków-Śródmieście in Kraków, XI Economic Department of the National Court Register under the KRS number 0001123058, NIP: 6793097640, REGON: 12302151500000.
    • Service Recipients and Users are required to read the Terms of Service before using mizzox.com.
    • Services are provided electronically for the benefit of Service Recipients. The Services are provided under an Agreement concluded in accordance with the provisions of the Regulations.
    • The Service Provider decides on the content of the functions made available to the Service Recipient on the Site.
    • The service provider reserves the right to change the functionality of the Website at any time, but these changes do not constitute an amendment to the Terms of Service.
  • § 2. Definitions
    • Terms used in this document mean:
      • Regulations – these rules and regulations,
      • Service Provider – a company under the name of MIZZOX S.A. with its registered office at 10 Zamknięta Street, 30-554 Kraków, entered in the Register of Entrepreneurs kept by the District Court for Kraków-Śródmieście in Kraków, XI Economic Department of the National Court Register under the KRS number 0001123058, NIP: 6793097640, REGON: 12302151500000.
      • Customer – a customer using the Services provided by the Service Provider under the terms of the Regulations. The Customer is an entrepreneur performing a business activity on its own behalf. He may be a natural person, a legal person or an organizational unit without legal personality, to which a separate act grants legal capacity.
      • User – a person with an account on the Site, authorized to represent the Service Recipient and use the Site on his behalf.
      • Service mizzox.com – the information system of the website at https://mizzox.com run by the Service Provider, supporting the management of business conducted by natural persons, legal persons or organizational units that are not legal persons, to which a separate law grants legal capacity.
      • App.mizzox.com – a modern IT tool made available for a fee by the Service Provider on the Site and on mobile devices, the functioning and rules of use of which are described in separate regulations.
      • Services – the services provided by the Service Provider through the mizzox.com Website and App.mizzox.com.
      • Service Package – a group of specific Services offered by the Service Provider through the mizzox.com Website or App.mizzox.com. The current Service Packages are made available each time in the Price List.
      • Agreement – the legal relationship between the Service Provider and the Client, pursuant to which the Service Provider provides Services to the Client.
      • Registration – making the creation of an account on the Website by obtaining an individual login, password and access to the Website.
      • Login – each time you enter your individual login and password in the space provided, in order to use the Service.
      • Subscription period – the period for which the Services are made available to the Customer.
      • Subscription Fee – the fee paid by the Customer for the use of the Services, determined in accordance with the Price List in effect at the time of ordering the Services in question. The subscription fee is paid in advance.
      • Pricelist – a tab located on the Site containing information on the amount of Subscription Fees for the use of specific Services and Service Packages.
  • § 3. Technical requirements
    • In order to register for the Service and use it, it is required to have a device with access to the Internet, a web browser and an active e-mail account. The requirements for use of the Application are described in separate terms and conditions.
    • The recipient and users of the Service shall provide on their own the device mentioned in paragraph 1, the necessary software and an active e-mail account.
    • Due to the fact that the Service Provider uses encryption mechanisms in accordance with common security practices, the User acknowledges that regular updates of his/her hardware and software to support modern encryption mechanisms during communication with the Site and the Application will enable the use of those mechanisms. The availability of such updates may depend on the User’s hardware and/or software, and therefore the Service Provider shall not be liable for any lack of such updates and consequent inability to use the Website and/or the Application.
  • § 4. Types and Scope of Services
    • The Services are provided to Service Recipients through the mizzox.com System and, if such option is purchased, the app.mizzox.com.
    • The Service Provider undertakes to provide the Services to the Service Recipients, which in general consist of:
      • generating and sending invoices, accounting notes, contracts
      • execution of payments
      • creation of tasks
      • storing files on disk
  • § 5. Technical conditions for the use of the Website and registration
    • The condition for the full use of the services provided on the Site is that the Customer and Users use a device communicating with the Internet and equipped with an Internet browser.
    • To begin using the Website and the Application, the User must register in accordance with the instructions on the Website.
    • In order for the Service to function properly, the data entered by the User should be consistent with reality.
    • The Service Recipient and Users shall establish a private and individual password for access to the Site and the Application during the registration process.
    • The User’s Login, which is the User’s e-mail address, is a unique name of the User that allows the User to be identified on the Website and Application.
    • The User’s password is assigned to his login and is an additional protection of the data against unauthorized access. The password should contain min. 1 lowercase letter, 1 uppercase letter, 1 special character, 1 digit, the total min. 8 characters.
    • The Service Provider shall not be liable in any way if the Client discloses his/her password or ID to third parties, or if the Client loses his/her password through no fault of the Service Provider.
    • The Client is obliged to inform the Service Provider of any changes in contact details necessary for invoicing and delivery of correspondence to him, as well as of any change in e-mail contact address. Failure to effectively notify the Service Provider of the aforementioned changes will result in letters and e-mails sent to outdated addresses being considered effectively delivered.
    • The Customer represents that he/she agrees to interrupt access to the Site for the purpose of updating the Site, performing maintenance or correcting any irregularities by the Service Provider, and that he/she will not make any claims against the Service Provider on this account.
  • § 6. Responsibilities of the Service Recipient
    • The Service Recipient and the User agrees not to specifically:
      • act to the detriment of the Service Provider through activities contrary to the functionality of the Service,
      • upload or spread viruses, Trojan horses, worms, infected files or similar destructive elements within the Service,
      • use the Site and the Application to distribute or provide unlawful content, acting to the detriment or detrimental to the good name or interest of the Service Provider and third parties,
    • In particular, the Customer and the User undertake to:
      • use the Site and the Application in a manner consistent with the law and good morals, in particular to respect the personal rights and intellectual property rights of third parties,
      • to keep confidential the data allowing access to the Website and the Application,
      • to use the Website and the Application only for the purposes, performance of the agreement and in the manner described in the Regulations and the relevant technical documentation.
  • § 7. Provider’s rights and obligations
    • The Service Provider shall provide the Services with due diligence.
    • The Service Provider shall have the right to suspend or terminate the Client’s or User’s access to the Site and Application in a situation of violation of the provisions of the Terms and Conditions, the Agreement or the law, as well as when the Client’s or User’s actions may affect the operation of the Site or Application, and when the Client’s or User’s actions are detrimental to the good name or interest of the Service Provider.
    • In the situation of suspension or deprivation of access to the Site and Application, pursuant to paragraph 1, the Client shall not be entitled to a refund of the fees he/she has paid to the Service Provider.
    • The Site and Application offered by the Service Provider are in support of the Client’s business activities, and the Service Provider shall not be liable in any way related to the selection of such business activities by the Client.
    • The use of the Site and Application shall be at the expense and risk of the Client and Users.
    • The Service Provider reserves the right to temporarily cease or suspend the provision of Services in the event of failure, upgrade or technical modernization, the need for maintenance or removal of any irregularities in the operation of the Site or Application. Discontinuation of the Services for a period longer than 24 hours per month shall not give rise to any liability on the part of the Service Provider.
    • Suspension or cessation of Services related to the use of the Website or Application for more than 48 hours in a month shall entitle the Service Recipient to request a reduction in remuneration for the purchased package by the amount of PLN 0.20 (twenty pennies) for each hour beyond the time dimension indicated above.
    • The Service Provider is not responsible for the content of advertisements and promotional materials posted on the Site or Application, or sent to Service Recipients and Users, as part of the Service Provider’s provision of advertising services to other entities.
    • The Service Provider shall not be liable for any damages resulting from the malfunction of hardware or software of the Service Recipient and Users using the Site and Application.
    • The Service Provider shall not be liable for any damages resulting from the use or malfunction of the Site or the Application, and improper use of the Site or the Application by the Client and Users unless such damages result from the intentional acts of the Service Provider.
    • The Service Provider shall not be liable in any way for the use of the Site or Application by the Client and Users in a manner contrary to the provisions of the law, including in a manner contrary to the provisions of the Regulations.
  • § 8. Bundles
    • The recipient has the right to choose the type of service package offered by the recipient, from the following three options:
      • Mizzox Free – 1 user, 10 documents per month, online payment, 1 GB of cloud archiving
      • Mizzox Business – 1 user, 15 documents per month, online payments, 5 GB of cloud archiving, OCR scanning, daily synchronization with bank
      • Mizzox Enterprise – 5 users, no document limit, online payments, 50 GB of cloud archiving, OCR scanning, daily bank synchronization, order payments directly from mizzox, tag system, tasks
    • The Service Recipient may also purchase access to the Application and use it within selected packages.
    • For up-to-date information on functionality, including the limitations of individual packages and access to the Application, please refer to the Price List.
    • The use of the packages is subject to the fees indicated in the Price List, and the Service Provider makes the provision of the Service under the above packages conditional on their prior payment. This provision does not apply to the Mizzox Free Package.
    • The Service Provider sends a relevant invoice in electronic version to the e-mail address provided during registration after the payment of the Service Recipient is credited.
    • Acceptance of the Terms and Conditions also implies the Client’s consent, within the meaning of Article 106n (1) of the Law on Value Added Tax of March 11, 2004, to receive invoices from the Service Provider electronically.
  • § 9. Conclusion of the Service Agreement
    • The Services Agreement is concluded upon receipt of the first Subscription Fee for the Services in question to the Service Provider’s bank account under the terms and conditions specified in the Regulations and Price List.
    • The Agreement is concluded when the following conditions are met together:
      • registration of the Service Recipient on the Site,
      • acceptance of the Terms and Conditions with any attachments,
      • payment of the Subscription Fee in accordance with the Price List.
    • In the case of selection of the Mizzox Free package, the conclusion of the Agreement for the provision of Services shall take place upon the registration of the Customer on the Site and acceptance of the Terms and Conditions, together with any attachments,
    • The customer, when registering, is required to provide the following true data: name, surname, company name, address of residence or registered office, Tax ID and e-mail address.
    • The Customer, at the same time as accepting the Terms and Conditions, makes the following statements:
      • I have familiarized myself with the Regulations and its appendices, I accept all its provisions without reservation,
      • I voluntarily entered into the Agreement;
      • the data contained in the registration form is true.
    • The Customer, by concluding a contract with the Service Provider, gives his consent to access the service immediately upon conclusion of the contract and payment of the fee.
    • A customer who has concluded a remote contract has the right to withdraw from it without giving any reason within 14 days.
    • The duration of the contract depends on the package selected by the Customer.
  • § 10. Payments
    • For the provision of the Services, the Customer is obliged to pay the Subscription Fee according to the amounts indicated in the Price List and in accordance with the Service Agreement. Changes to the prices indicated in the Price List are announced on the Site and do not constitute changes to these Terms and Conditions.
    • The day on which the amount of the Subscription Fee due for a given Service is credited to the Service Provider’s bank account shall be considered the day of payment. After such crediting, information about the allocation of access to the purchased Service together with a VAT invoice is sent to the Client’s e-mail address.
    • Payments for the Services are due in advance.
    • Payment for the Services is made in two ways:
      • one-time payment, for a period of 12 months in advance,
      • monthly, recurring payment.
    • Payments are made through an external payment system operated by the electronic payment operator Autopay S.A. with its seat in Sopot, Powstańców Warszawy 6, entered in the register of entrepreneurs kept by the District Court Gdańsk-Północ in Gdańsk, VIII Commercial Department of the National Court Register under the KRS number 0000320590, NIP 585- 13-51-185, REGON 191781561, with the share capital of PLN 2,205,500 (fully paid up), supervised by the Polish Financial Supervision Authority and entered in the register of national payment institutions under the number IP17/2013.
    • Available forms of payment, payment cards:
      • Visa
      • Visa Electron
      • Mastercard
      • MasterCard Electronic
      • Maestro
    • In the case of payment by card, the order processing time is calculated from the moment of positive payment authorization.
    • If there is a need for a refund for a transaction made by a customer with a payment card, the Service Provider will make the refund to the bank account assigned to the payment card of the Customer.
    • During the current Subscription Term, the Service Recipient has the right to change its Service Package only to a Service Package for which a higher Subscription Fee is provided.
    • Changing the current Service Package to a lower Service Package is not possible.
    • Upon receipt of payment, the Service Provider shall issue an electronic invoice, which shall be sent in PDF format to the email address of the Service Recipient.
    • Upon receipt of payment, the Service Provider shall issue an electronic invoice, which shall be sent in PDF format to the email address of the Service Recipient.
    • A paper invoice will be issued and delivered via snail mail only upon the express request of the Service Recipient, expressed in writing (under pain of invalidity) and sent to the Service Provider’s registered address, which may be subject to an additional fee.
    • In case of using the Site and Application, in its entirety or its elements, to provide commercial integration services to third parties, the entity providing such a solution is obliged to notify the Service Provider of this fact. The Service Provider reserves the right to charge the entity using the API of the Site to the said extent a license fee in the amount it designates.
    • By accepting these terms and conditions, the Customer agrees to the transfer of the Customer’s data covered by the order to the electronic payment operator Autopay S.A. and the payment card payment operator. The transfer of data is necessary and essential for the execution of the order.
  • § 11. Extension of the subscription period
    • The Service Provider will inform the Service Recipient, via e-mail, of the impending end of the Subscription Period, as well as of the currently applicable fees for the extension of the Services for the next Subscription Period.
    • Extension of the Subscription Period is equivalent to ordering the Services under the terms of the Regulations.
    • The Customer shall extend the Subscription Period by making a payment to the bank account designated by the Service Provider for the use of the Services during the next Subscription Period or by making another recurring payment.
    • Payment by the Customer for the use of the Services in the next Subscription Period is tantamount to a statement that the Customer has read the Terms and Conditions in their current form, accepts them, as well as accepts the Price List, the specifications of the Services in question, and other documents referred to in the Terms and Conditions, and thus an agreement for the provision of Services in the next Subscription Period is concluded.
    • Once the payment is credited to the Service Provider’s bank account for the use of the Services in the next Subscription Period, the period of the Services will be extended for the next Subscription Period.
    • If the Subscription Fee was paid before the expiration date of the previous Subscription Period, the next Subscription Period shall be calculated from the date following the expiration date of the relevant Subscription Period.
    • If the fee was paid after the end of the previous Subscription Period, the next Subscription Period will be calculated from the date of payment of the Subscription Fee for the next Subscription Period.
    • Failure to make a payment on the Service Provider’s bank account for the use of the Services during the next Subscription Period will result in the blocking of access to the Services. In this case, the Client’s data will be stored by the Service Provider for a period of 5 calendar years, starting from the day following the date of expiration of the Subscription Period. During this period, the Client may resume use of the Services at any time by paying the Subscription Fee or delete his/her account from the Site.
  • § 12. Account deletion
    • The Service Recipient may cancel further use of the Services at any time and delete his/her account from the Site.
    • The Customer shall delete his/her account on his/her own in accordance with the instructions on the Site.
    • Voluntary deletion of the account does not entitle the Service Recipient to a refund of the Subscription Fee and the Application fee.
    • The Service Provider shall delete the Client’s account upon the expiration of the period specified in § 10.8.
  • § 13. Service provider’s liability
    • The service provider shall not be liable for:
      • permanent or temporary inability to provide the Services and for failure to provide the Services for reasons beyond the Service Provider’s control, including as a result of force majeure,
      • lost benefits of the Service Recipient,
      • permanent or temporary inability to provide the Services and for failure to provide the Services for reasons attributable to third parties through which the Services are provided,
      • consequences of improper use of the Services provided, in particular, in a manner contrary to the Regulations, the Agreement, the nature of the relationship and the rules of social intercourse.
      • the consequences of the Customer making any content available to third parties using the Services,
      • the consequences of the use of information authorizing access to the Services by third parties, if such third parties came into possession of such information as a result of its disclosure by the Customer or as a result of insufficient protection of the information by the Customer against access by such persons,
      • interruptions in accessibility to the Service resulting from a technical interruption due to the development or repair of the Service,
      • data losses caused by deletion of the account by the User.
    • The Service Provider’s liability to the Client in any case shall be limited to the annual fee that the Client pays to the Service Provider for the provision of services.
  • § 14. User data and its protection
    • The data of the Customer and the User, provided by them, are collected and processed by the Service Provider in order to provide the Services, for the proper functioning of the Site and the Application and for the proper execution of the provisions of the Agreement.
    • The Service Provider shall take all necessary measures for any data provided through the use of the Website and the Application.
    • The protection referred to in paragraph 2 consists, in particular, of:
      • email verifying the IP address and the computer from which the login occurred.
    • The Service Provider has access only to the data necessary to provide the Services.
    • The service provider will make every effort to prevent data loss in the event of equipment failure.
    • The Service Provider is not responsible for the content of the data entered into the Site by the Client.
    • The Service Recipient has the right to inspect the personal data stored on the Site, both his own and his company’s, and to modify this data at any time.
  • § 15. Processing of personal data
    • The processing of Users’ personal data for the purposes of the Promotion will be carried out in accordance with the principles set forth in the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons in relation to the processing of personal data and on the free flow of such data and repealing Directive 95/46/EC (hereinafter referred to as RODO).
    • In the course of providing electronically the Services requiring the provision of personal data, the Service Provider is authorized under Article 18 (1) of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended) to process the personal data of the Service Recipients necessary to establish, shape the content, change or terminate the Agreement for the provision of Services by the Service Provider and for the proper implementation of the Services.
    • The administrator of the personal data within the meaning of paragraph 1 is MIZZOX S.A with its registered office at 10 Zamknięta Street, 30-554 Kraków, registered in the register of entrepreneurs kept by the District Court for Kraków-Śródmieście in Kraków, XI Economic Department of the National Court Register under the KRS number 0001123058, NIP: 6793097640, REGON: 12302151500000.
    • Information about the personal data processed on the site and about the Service Provider as data controller can be found in the Privacy Policy, attached to the Terms of Service.
    • Personal Data entered into the Site, in respect of which the Customer is the Data Controller, the Service Provider processes under the Processing Entrustment Agreement attached to these Regulations.
    • If the Service Provider obtains information about the Client’s use of the Site in violation of the law, the Regulations, the Agreement or the rules of social intercourse, the Service Provider may process the Client’s personal data for the purpose and to the extent necessary to establish the Client’s liability.
    • Provision of data by the Client for the purpose of providing the Service is voluntary. The Service Recipient has the right to inspect and modify his personal data.
    • Pursuant to Recital 47 of the Ordinance, during the term of the Agreement (or more generally, when the purpose for which the personal data was entrusted is fulfilled), the controller may also use the data for promotional, advertising (marketing) campaigns of its own goods or services, and in this regard it does not need to ask the Service Recipient for consent.
  • § 16. Complaint procedure
    • Complaints about the Services, the Service Recipient may submit in writing by registered letter to the Service Provider’s registered address or by e-mail to: [email protected].
    • The Customer may file a complaint within 14 days of the occurrence of the event giving rise to the complaint.
    • The complaint must contain the data of the Customer to enable contact with him, including identifying data and specifying the Service to which the complaint relates, the allegations, circumstances and the request, if any.
    • Complaints will be processed within 14 days from the date of receipt of a registered letter or e-mail message sent by the Service Provider.
    • The Service Provider will apply the provisions of the Terms and Conditions when processing a complaint.
    • The Service Recipient will be notified of the Service Provider’s decision in writing at the address provided in the registered letter containing the complaint or by e-mail.
  • § 17. Duration of the Agreement and its termination
    • The Service Agreement is concluded for a definite period of time – equal to the Subscription Period determined in accordance with the current Price List. The extension of the Subscription Period results in the prolongation of the Agreement without the need for separate declarations of intent.
    • The Service Agreement is terminated as a result of:
      • failure to extend the Subscription Term of the relevant Service in accordance with the provisions of the Terms and Conditions,
      • death of the Service Recipient,
      • termination of the legal existence of the Service Recipient,
      • deletion of the account in the System by the Customer.
    • The Service Provider will be entitled to terminate the contract for the provision of a given Service if:
      • The Customer materially violates the provisions of the Agreement or the Terms and Conditions,
      • The Service Recipient will use the Service contrary to its parameters specified in the Service and Application, the purpose of the Service or the rules of social intercourse.
      • The Customer will act to the detriment of the Service Provider, other customers of the Service Provider or users of the Internet,
      • The Service Recipient will carry out illegal activities or actions aimed at compromising the security of the data on the Site.
    • Prior to termination of the contract, the Service Provider shall summon the Customer to cease violations, setting a period of not less than 14 days for the Customer to cease such violations. This summons may be made in writing or by e-mail.
    • Termination of the Agreement may be made in writing or by e-mail.
    • In the case of a decision to return funds to the Client’s account, the Service Provider shall deduct PLN 20 for operating costs for handling the return of funds, that is, issuing an adjustment, carrying out the return of funds from the bank account. The Client agrees to the deduction of the aforementioned amount, without the Service Provider having to submit a separate statement of deduction. The refund is conditional on the removal of the account by the Service Recipient from the Site.
  • § 18. Final provisions
    • The Terms and Conditions are made available to the Service Recipient and Users free of charge through the Service in a form that allows them to download, record and print them.
    • Service Recipients and Users are obliged to comply with the Terms and Conditions from the moment they start using the Website or the Application.
    • If the Terms and Conditions are changed, the Service Recipient will be informed of the facsimile of the release of the new version of the Terms and Conditions on the Site, electronically via the Site or by e-mail.
    • The Service Provider reserves the right to amend the Terms and Conditions as well as the appendices to the Terms and Conditions for important reasons, in particular in the event of changes in the law, introduction of new functionalities or commencement of new Services, changes in the technical conditions for the provision of Services, changes in the conditions of services provided by third parties to the Service Provider necessary for the provision of Services, organizational changes or legal transformations, with the proviso that a change only in the legal form of the Service Provider or a change in the company does not constitute an amendment to the Agreement. These changes are effective from the moment the new version of the Terms and Conditions is made available on the Site.
    • All questions, opinions and requests concerning the functioning of the Site and statements to the Service Provider may be sent by the Client and Users to the following e-mail address: [email protected]
    • Annexes to the Regulations are an integral part of the Regulations. The amendment of the appendices to the Regulations does not constitute an amendment to the Regulations.

See also

Application Terms and Conditions Terms and conditions for recurring payments Principles of data entrustment Principles of data processing